REFUND & RETURN POLICY

At Empire Luxury Beauty, we take pride in providing only the highest quality luxury hair.

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Please read our policy carefully before making a purchase.

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All Sales Are Final

• Due to the nature of our products and for hygiene/sanitary reasons, all sales are final.

• We do not offer refunds or exchanges once hair has been opened, installed, altered, or chemically processed (dyed, bleached, cut, etc.).

 

Order Cancellations

• Orders may be canceled within 24 hours of purchase for a full refund if the item has not yet Shipped. 

 

 

Defective or Incorrect Items

• If you receive the wrong item or a product that is defective, please contact us within 48 hours of delivery at [your email/contact].

• The hair must be returned in its original packaging, unworn, and unaltered for exchange.

Refunds (if applicable)

• Approved refunds will be issued in the original form of payment within 7-10 business days.

• In some cases, store credit may be offered at our discretion.

Important Notes

• Empire Luxury Beauty is not responsible for improper hair care, installation by a stylist, or results after chemical processing.

 

 

Important Notes

• Empire Luxury Beauty is not responsible for improper hair care, installation by a stylist, or results after chemical processing.

• Please ensure you are satisfied with the product before altering it.