SHIPPING & RETURNS
Empire Luxury Beauty ships worldwide via UPS / DHL / USPS / FedEx.
Total delivery time = processing time + shipping time.
The processing time is the time we need to process your shipment after we receive your order and physically dispatch it. It is usually 1 business day.
Please note that the processing time may be longer if your personal shipping info is wrong, or your address undeliverable, or other unexpected issues come up. In that case, we will contact you within 24 hours.
Shipping Time & Cost
* Shipping Time may vary due to unexpected factors, such as bad weather, public holidays, covid or other disease policies, etc. We appreciate your kind understanding for any possible inconvenience.
USA 1-3 Days $10
INTERNATIONAL 7-10 Days $30.35
If customs duties are imposed in the recipient’s country/region, the taxes will be paid by the customer.
The cost incurred due to the buyer’s delivery delay or address modification shall be borne by the buyer.
The buyer needs to pay for the cost incurred due to the buyer's cancellation or return of the order halfway for personal reasons.
About Shipping Insurance Fee
You can purchase a Shipping Insurance Fee to get a faster re-shipment and refund if your package is lost, stolen, damaged in transit with a courier within 30 days.
If your order is refunded before shipment, the insurance cost will be refunded to your original payment account. In other cases, the insurance cost may not be refunded.
The local logistics deliver packages on business days (Mon. - Fri.). Therefore, to ensure your parcel will be delivered to you safely and punctually, please provide your shipping address in which you can receive the package on workday. Please make sure your phone is on because the shipper might contact you via phone.
Some shipping services may need the customer's signature to complete the delivery. If we ship the package to your delivery address and someone signs for it, we will not be responsible for any loss or theft of the package. Therefore, please make sure that you or an authorized person are at the delivery address.
RETURN & EXCHANGE POLICY
Customer satisfaction is our goal!
If you are unhappy with your purchase, please feel free to contact us @Empire Luxury Beauty
How To Send Details About Item (s)
1. If you believe you have received defective or incorrect items, please report via email within 30 days upon receipt. Detailed descriptions, pictures, and/or videos in report email(s) to @Empire Luxury Beauty
2. Our customer service team will respond to you within 1 business day.
Please feel free to contact us @Empire Luxury Beauty for any assistance. We will do our very best to help you and reply to all messages within 1 business day. Empire Luxury Beauty reserves the right(s) of final interpretation for all the policies here.